Frequently Asked Questions
How long has Chuck been in business?
Chuck has
been in business for over 14years. Chuck Phelan founded the company
in 1996 after working in the air conditioning business since 1994.
Chuck Phelan’s Heating and Cooling is the biggest little ac
contractor in
What does Chuck Phelan’s do?
Chuck Phelan’s
is licensed in
HVAC and has been involved in many commercial projects all over the
state.
Who does Chuck Phelan’s service?
Chuck Phelan’s
services both
residential and light commercial customers.
What is Chuck Phelan’s service area?
Chuck
Phelan’s
service area covers about a 150-mile radius of
Why should I choose Chuck Phelan’s?
When you
have a problem with your home’s comfort system, or when it’s time to
replace your air conditioner, you want to do business with a company
that will shoot straight with you.
That means
no surprises.
Whether
you’re talking price, the level of service, or the quality of
workmanship, when you do business with Chuck Phelan’s,
you can be assured that there will be no guess work. Our goal is to
give you all the information you need to make a sound and informed
decision.
Bottom line,
Chuck Phelan’s
guarantees 100%
that you will be happy with our service or installation, or we are
going to make it right.
Chuck Phelan’s
follows-up with
every customer after each service, repair or new install to
constantly be aware of customer satisfaction. We want you 100%
happy.
Does Chuck Phelan’s stand behind their work? Is there a guarantee?
Chuck Phelan’s
offers a 100%
Satisfaction Guarantee on every installation, and on every service,
tune-up and repair. Chuck Phelan’s
puts all
guarantees in writing.
You’re going
to be happy, guaranteed, or the work will be fixed right, for free.
That’s the fundamental principle at the root of Chuck
Phelan’s “No
Surprises” Guarantee.
Does Chuck Phelan’s employ certified factory trained service and installation technicians?
Service
technicians and Installers at Chuck Phelan’s
have passed
background Checks for your safety and are EPA and NATE certified or
working towards their certification.
Chuck Phelan’s
technicians are
trained both in house and by factory personnel, they use state of
the art tools and testing equipment including refrigerant recovery
equipment to protect the environment. We are very proud of all of
our employees, from our office staff to the techs out in the field.
Does Chuck Phelan’s offer Tune up’s or Planned Service Agreements?
Chuck Phelan’s
offers a full
line of tune-up and Planned service agreements enjoyed by
Our
Discounted Planned Service Agreements offer you ‘peace of mind’ and
can save you energy, help prevent breakdowns, and prolong the life
of your equipment. Our Discounted Planned Service Agreement will
more than pay for itself through higher efficiency, lower heating
and cooling bills, priority service and discounts on parts, labor
and new equipment.
Is Chuck Phelan’s bonded and insured?
Chuck Phelan’s
is fully
bonded, insured and its employees are covered by workers
Compensation insurance. We also are covered by liability insurance.
We will gladly provide a copy of our insurance policy upon request
to our customers.
What Brand of heating and air equipment does Chuck Phelan’s sell and install?
Chuck Phelan’s
handles some of
the best brands in the industry, such as American Standard.
How long is a new air conditioning system warranted for?
It depends
on the brand.
Chuck Phelan’s
will warranty
the installation of your new air conditioning system for 10 years on
both materials and labor.
What other
services and products does Chuck Phelan’s
provide?
Chuck Phelan’s
also installs
Air Cleaners, Hot Water Heaters and new air duct systems. Some other
services we provide are air duct testing, air filter replacement
service and air duct cleaning.
Does Chuck Phelan’s offer financing?
Not at this time.
We also offer Visa, Master Card.
Does Chuck Phelan’s have air conditioners and parts in stock?
Chuck Phelan’s wholesale company
maintains a
complete stock of air conditioning equipment 2 thru 5 tons and a
parts inventory worth many thousands of dollars to serve our
customers. Our vehicles are stocked with the most frequently
required parts and are ready and available for quick repair. We can
also install a new air conditioning system the same day you call.
How do I select an air conditioning? What should I look for?
Make sure
they are licensed by the State Contractors License Board, and are
bonded and fully insured. They should do an on-site inspection of
the job you want and provide a detailed bid.
Be careful
of over the phone quotes. They are very unreliable.
Other
questions to consider are…
Are their
technicians well trained, EPA and NATE certified? Do they follow the
law and pull the proper permits? Legal installations will greatly
reduce any problem you may encounter upon the sale of your property.
All Climate Air will provide a permit to keep you covered.
Do they
provide a list of references? Chuck Phelan’s
will.
Contractors with a great reputation will work very hard to keep it.
References from friends, neighbors, and the Better Business Bureau
are good indicators. Our are exemplary.
Do they
offer EnergyStar Equipment and Planned Service Agreements and
Tune-up programs? We do!
Does the
price seem too good to be true? Remember, you get what you pay for.
Companies offering cheap prices have to cut corners somewhere, such
as no permits, no duct testing and some even operate without
insurance or proper license. Chuck Phelan’s
has all the
proper permits, training and insurance; so don’t be afraid to ask.
These are
just a few questions to ask to help you make a good choice when
selecting an air conditioning contractor and we are happy to answer
any of them, anytime!
What is the average life expectancy of an air conditioner?
Most systems
have a lifetime of 12 years or less. As your equipment gets older,
its efficiency can decrease dramatically. You may notice that it
gets noisier and needs to be repaired more often; you’re not as
comfortable and your utility bills are higher.
Should I
repair or replace my air conditioner?
There are 5
main questions that need to be covered when deciding to either
replace or repair your heating and cooling system.
1. How old is
your system?
If your system is more than 12 years old, it may be wiser to invest
in a new higher efficient air conditioner with a manufacture
warranty rather than paying for a major repair.
2. What is
the efficiency of your current air conditioner?
Unfortunately, replacing the parts off your old system will not
improve the efficiency. The energy savings with a new air
conditioner can be as high as 40% compared to older systems. The
money you save by not repairing your old system and with energy
savings you could see immediate dividends.
3. What is
the overall condition of your air conditioner?
If your system has been taken good care of and maintained, it could
be wiser to simply repair it. But if your air conditioner has
multiple problems and breakdowns, you should consider replacing it.
4. How long
do you plan on being in your home?
If you are moving in the next year or two investing in a new air
conditioner will improve the value of your home and might be the
incentive a new buyer is looking for, plus you will lower your
energy bills while you are in you home. Most manufacturers allow the
warranty to pass to the new homeowner.
5. Do you
live in an extreme climate? Yes we do!
Air conditioners in extreme climates will work harder, stay on
longer and wear out quicker. Energy efficiency becomes very
important in an area with an extreme climate, like
My air conditioner is still working, why should I replace it?
If your
system is more than 12 years old, it my be wiser to invest in a new
more energy efficient air conditioner, which could cut your energy
costs and be covered by a manufactures parts and labor warranty.
With up to a 23 SEER, replacing an older air conditioner could save
up to 50% on cooling energy costs.
What is a SEER rating?
The
efficiency of an air conditioning system is rated by a Seasonal
Energy Efficiency Ratio (SEER).
In general,
the higher the SEER, the less electricity the system needs to do its
job. SEER ratings for air conditioners and air-source heat pump
systems manufactured today range from 13 SEER to 23 SEER, with the
highest numbers offering the most savings years after year.
What is an Energy Star Air Conditioner?
Earning the
ENERGY STAR means products meet strict energy efficient guidelines
set by the US Environmental Protection Agency.
ENERGY STAR
qualified central air conditioners have a higher seasonal efficiency
rating (SEER) than standard models, which makes then about 14% more
efficient than standard models. The Minimum Energy Star performance
standards for package systems are 14 SEER with a 11 SEER and for
split system its 14 SEER with a11.5 SEER.
Why should I purchase a Planned Service and safety check agreement?
A poorly
maintained air conditioner uses 10-30% more energy than necessary.
Proper care of your equipment can save on your heating and cooling
bills.
All leading
manufacturers recommend regular service to your air conditioner to
maintain peak performance. A service agreement will give you peace
of mind that your system is operating at peak efficiency and
performance.
Why should I have my air ducts tested for leaks?
Your new air
conditioner is only as good as the ducts that carry the heated or
cooled air. Studies indicate that up to 30% of the heated and cooled
air is lost along with the money spent to heat or cool that air –
through leaky ducts. Ducts that are a part of your air conditioning
system should be tested and sealed for leaks to help make your
heating and cooling system significantly more efficient.
How does Chuck Phelan’s charge for service and repair work?
We charge by
the hour, not by the job !
We have a
diagnostic fee for repair and service calls, which covers not only
our travel, but also the time necessary to diagnose the problem
whether it takes a half hour or two hours. We will give you all your
options and you will know your total cost BEFORE we start the work.
What Brands does Chuck Phelan's Service?
We perform
service and repair on most all brands and types of air conditioners.
Even if you had another company put your air conditioner in we can
still service it, and get any needed repairs covered under the
manufactures warranty.